Privacy Policy

Effective Date: October 2025

Welcome to our online shop. This Privacy Policy explains how we collect, use, and protect your information. By using this site, you agree to the practices described herein.

1. Data Controller

All data collected through this website is owned and controlled by Merch Labs.

2. Information We Collect

We may collect the following information:

• Personal identification information (Name, email address, phone number, shipping address)
• Payment details (handled securely via our payment gateway and not stored on our servers)
• Order history and customer service interactions

3. How We Use Your Information

Your data is used to:

• Process and fulfill your orders
• Communicate with you regarding your order or inquiries
• Improve our services and customer experience
• Comply with legal obligations

4. Data Sharing

We may share your information with:

• Service providers involved in the operation of this site (e.g., payment processors, shipping companies)
• Brigg Town CIC FC for operational purposes, particularly in relation to Click and Collect services

Merch Labs will never sell your personal data to third parties.

5. Click and Collect Data

When you choose Click and Collect, your order information will be shared with Brigg Town CIC FC for fulfilment at the EC Surfacing Stadium. Merch Labs is not responsible for the handling of your items once they have been transferred to Brigg Town CIC FC.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

7. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of any inaccurate data
• Request deletion of your data, subject to any legal obligations to retain certain information
• Withdraw consent for processing where applicable

8. Cookies

Our site uses cookies to enhance the user experience. You can control cookie settings through your browser preferences.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

10. Contact Us

For any questions or concerns regarding your data or this Privacy Policy, please contact us at: hello@themerchlabs.com

Thank you for supporting Brigg Town CIC FC.